Embattled Central Maine Power Co., which has been under fire for poor service from ratepayers, regulators and politicians alike, said Tuesday that it has hired a former Maine lawmaker and will air a television ad campaign in efforts to improve the company’s culture and reputation.
Dawn Hill, a six-term legislator, will become CMP’s new “customer champion” with a mission to identify problems and find ways to help CMP improve customer service. Hill served four terms in the Maine Senate and two in the Maine House. She was a former chair of the appropriations committee.
“This is an opportunity for us to turn the page, to let customers know we’ve heard them. We need to make changes,” said CMP CEO and President Doug Herling. “Hill has a lot of experience as a change agent. She will work directly with me and Linda Ball, our new vice president of customer service.”
Hill will start in January as a full-time consultant with a six-month contract that is renewable for another six months, he said. Herling declined to comment on how much Hill would be paid.