May 28, 2020
Business Latest News | Coronavirus | Bangor Metro | Jail Inmates | Today's Paper

Cable providers must now prorate when Mainers disconnect

John Raoux | AP
John Raoux | AP
This 2018 photo shows Spectrum trucks in the parking lot at a Spectrum customer center in Orlando, Fla. A new law in Maine requires that cable providers must prorate charges when a customer disconnects service, and the law was introduced after hundreds of Spectrum cable customers complained of a change to the company's billing practices left them on the hook for charges.

AUGUSTA, Maine — A new law in Maine requires that cable providers must prorate charges when a customer disconnects service.

Democratic Rep. Seth Berry, of Bowdoinham, proposed the law change, which he said is designed to “stop the abusive practice of cable companies billing past dates of service.”

He introduced the law change after hundreds of Spectrum cable customers complained of a change to the company’s billing practices left them on the hook for charges. A Spectrum spokesman called it “a common approach” at the time.

Democratic Gov. Janet Mills signed the change into law last month. It goes into effect on June 16.

 


Have feedback? Want to know more? Send us ideas for follow-up stories.

You may also like