May 27, 2020
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Maine using alphabetical system to deal with crush of unemployment claims

Linda Coan O'Kresik | BDN
Linda Coan O'Kresik | BDN
Customers read a sign on the door of the closed BAM book store in Bangor in this March 23, 2020, file photo.

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Starting Monday, Mainers seeking unemployment will need to do so in an alphabetical fashion. That’s the day the Maine Department of Labor said those with last names beginning with A through H can call the office for help.

Tuesday is reserved for those with names beginning with I through Q, and Wednesday for those last names that begin with R through Z. Thursday and Friday are being left unassigned for those who miss their alphabetical day.

The department said that it is taking the step due to “unprecedented numbers” of unemployment calls. Officials said they hope the method will lead to less phone congestion and shorter wait times.

This article appears through a media partnership with Maine Public.


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