May 22, 2018
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Federal aid request: Wilton call center laid off 92, moved jobs to Philippines

By Whit Richardson, BDN Staff

WILTON, Maine — When Sykes Enterprises Inc. announced late last year that it was closing its Wilton call center, it didn’t give any reasons or release details about the number of workers that would be affected.

However, those details were revealed recently in a federal petition for job retraining assistance filed by a state labor official on behalf of the former Sykes employees who lost their jobs.

Sykes Enterprises laid off 92 people on Nov. 30, 2013, according to the petition. The reason given for the layoffs was that the company moved the jobs to its site in Manila, Philippines.

The petition asks that the former Sykes workers be made eligible for Trade Adjustment Assistance, which is a federal program that provides job retraining and employment assistance to workers who lose their jobs because of foreign competition.

Judith Pelletier, the TAA program manager at the Maine Department of Labor, filed the petition on Dec. 30, 2013.

Officials at the U.S. Department of Labor will investigate the claim and determine if former Sykes employees are eligible for benefits.

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