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Long-term blues: UMaine student takes an insider look at nursing home care

Posted July 25, 2011, at 4:45 p.m.
Last modified July 26, 2011, at 11:11 a.m.
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Kara Janes of Castine, a graduate student at the University of Maine, at the Lakewood Continuing Care Center in Waterville on Friday July 22, 2011.  Janes - although healthy - will spend 10 days at the facility living the life of a nursing home resident who has had a stroke and is unable to use her right side.  &quotI need help with just about anything and that is humiliating, it is and emotional experience," she said.
Kara Janes of Castine, a graduate student at the University of Maine, at the Lakewood Continuing Care Center in Waterville on Friday July 22, 2011. Janes - although healthy - will spend 10 days at the facility living the life of a nursing home resident who has had a stroke and is unable to use her right side. "I need help with just about anything and that is humiliating, it is and emotional experience," she said.
Kara Janes of Castine, a graduate student at the University of Maine, at the Lakewood Continuing Care Center in Waterville on Friday July 22, 2011.  Janes - although healthy - will spend 10 days at the facility living the life of a nursing home resident who has had a stroke and is unable to use her right side.  &quotI need help with just about anything and that is humiliating, it is and emotional experience," she said.
Kara Janes of Castine, a graduate student at the University of Maine, at the Lakewood Continuing Care Center in Waterville on Friday July 22, 2011. Janes - although healthy - will spend 10 days at the facility living the life of a nursing home resident who has had a stroke and is unable to use her right side. "I need help with just about anything and that is humiliating, it is and emotional experience," she said.
Kara Janes of Castine, a graduate student at the University of Maine, at the Lakewood Continuing Care Center in Waterville on Friday July 22, 2011.
Kara Janes of Castine, a graduate student at the University of Maine, at the Lakewood Continuing Care Center in Waterville on Friday July 22, 2011.

WATERVILLE, Maine — Long tables were set up for a game of bingo last Friday morning when 44-year-old Kara Janes of Castine rolled her wheelchair into the sunlit activity room at the Lakewood Continuing Care Center.

Using her strong left arm and hand, Janes propelled the manual wheelchair across the polished tile floor. Her right hand lay useless in her lap. Oxygen tubing looped across her face. Although she was initially cheerful and sociable, it didn’t take long for her eyes to fill with tears as she struggled to describe her experience at the 105-bed nursing home.

“This is not in any way an evaluation of Lakewood. It’s my own emotional journey,” she said. “I told myself it wasn’t going to be the way everyone said it would be, but it is.”

In reality, Janes is in good health and does not need nursing home care.

She is a graduate student in social work at the University of Maine, who has elected to spend 10 days at Lakewood in order to build empathy for her clients and enrich her clinical understanding of the long-term care environment. Her placement is coordinated and evaluated through the “Learning by Living” project at the College of Osteopathic Medicine at the University of New England, which has campuses in Portland and Biddeford.

On Friday, midway through her stay, Janes stressed that the staff at Lakewood has been kind and competent. The facility itself is clean and safe. And her “diagnosis” — a stroke resulting in right-sided weakness and a case of pneumonia due to an impaired ability to swallow — is not real. Janes is due to be “discharged” later this week and will go home to her husband and children.

Nevertheless, Janes said she has felt lonely, bored and depressed at Lakewood. Stripped of her identity. Dehumanized. Degraded. And committed to changing the way Americans are treated as they age.

“I have this overwhelming sense of responsibility that I need to be the voice for the people who go through this day after day, month after month,” she said.

Although most of the Lakewood staff know her real identity, Janes has accepted no special privileges during her stay there. She has been fed a pureed diet. Woken in the night to be assisted onto the toilet. Lowered naked by a mechanical lift into a whirlpool tub.

“You lose your independence. You can’t think for yourself. Everything is done for you,” she said.

Janes declined to have any visitors during her stay — not even her immediate family — knowing that many nursing home residents go long periods without seeing a single familiar face from their earlier lives. On her second day at Lakewood, her own mother was hospitalized, she said, and she has received little additional information. She has missed her husband and children fiercely. She feels isolated from her real life.

“There is such a disconnect,” Janes said. “You don’t know … the ins and outs of the daily lives of your loved ones.”

Lakewood administrator Shannon Coro is not dismayed by Janes’ emotional account of her experience. Lakewood agreed to participate in the Learning by Living project in order to gain valuable feedback on its performance while supporting the education of professionals who, like Janes, aspire to working with the elderly, Coro said.

“We went into this [project] with our eyes open,” she said.

There is no question that many nursing home residents go through a period of sadness and disorientation when they transition from independent living into an institutional setting, she said, but high-quality nursing homes like Lakewood work hard to engage their residents and to build a sense of community.

There’s no place like home, but a busy in-house social calendar, regular shopping excursions and other “field trips” along with a cadre of dedicated volunteers help make Lakewood more livable, Coro said.

She noted that Janes, like most of the residents at Lakewood, has made choices about the care she gets. Residents have control over what time they get up in the morning, what they eat and what they wear — even whether to be nude or covered in the whirlpool bath, she said. They can choose to participate in organized activities or not.

“It takes time to get used to a new home,” Coro said. “This is what we do, and we do it well.”

Developed in 2006 at the University of New England, the “Learning by Living” project places students in long-term care settings in order to develop their empathy, self-knowledge and clinical skills. Program founder Marilyn Gugliucci, director of geriatrics education and research at the UNE College of Osteopathic Medicine, said 28 students in Maine, New York, Massachusetts, Ohio and Pennsylvania have participated to date. All of them, except Kara Janes, have been medical students.

Janes’ experience is not uncommon, Gugliucci said, although her particular professional training may have heightened her emotional response.

Midday through her stay, Janes was still “looking through her social-work persona,” Gugliucci said. “It takes a while to get past that to the essence of yourself.”

Students in the program typically experience several days of loneliness, homesickness and depression, hitting an emotional low on day four or five, Gugliucci said. After that, they most often come to terms with their new environment and find themselves part of a powerfully connected social community that cuts through age differences and defies stereotypes.

“Students agree this project helps you learn about yourself as a person,” she said, “and knowing who you are, you provide better care.”

Janes agreed that the experience of living at Lakewood, even for just a few days, will powerfully impact her professional practice.

“This should be part of everybody’s training — doctors, nurses, everybody,” she said. “I am surprised it hasn’t been required yet.”

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  • Anonymous

    It’s great to see this kind of research coming from the School of Social Work!  And, how excellent to see a facility like Lakewood be willing to do this with her. 

  • Anonymous

    Great story..  Thank You Kara for putting yourself in their shoes to be able to really feel how they feel. Hopefully, more people will have a much better understanding of the emotions these people feel…  I agree completely that this should be required in all medical training.  “Walk a mile in my shoes!”  

  • waynorth1

    Kara….what you’re doing is wonderful….at least it sheds light on the plight of nursing home residents.  I’m guilty….my maternal grandmother was in a nursing home for quite some time before her death.  I couldn’t handle it…sad.  But she was so medicated at that point she confused me with several of my cousins.  I just wanted to remember Gram the way she was. I’m the same age as yourself and contemplating social work…..kudos to you.  You must have a big heart.

  • Anonymous

    I remember my rehab days in a place run by wana be thugs..woke up to rap music most mornings..glad Im out of there…I cant have my life back its gone forever,  my depression doesnt end I just learn to live with it..but what she is saying is true those places even if there well run are so lonely when noone comes to see you. you can roll a mile on my wheels, lol

  • Anonymous

    I remember my rehab days in a place run by wana be thugs..woke up to rap music most mornings..glad Im out of there…I cant have my life back its gone forever,  my depression doesnt end I just learn to live with it..but what she is saying is true those places even if there well run are so lonely when noone comes to see you. you can roll a mile on my wheels, lol

  • Anonymous

    Speaking as a nurse,and former patient in a SNF for 6 mos., I applaud your ‘on the job’ training. I think all direct-care workers should have to go through similar training,up to,and including doctors.There is no better way to really empathize what it’s like to live in long-term care facilities than to live it!!When one has to rely on someone else for basic ADLs,one loses their sense of independence  very quickly. Kudos to you and your school for backing this invaluable  lesson!!

  • http://twitter.com/ctrlsearch Treyz Social Media

    Wow. She is so brave to undergo this. Thank you for sharing your story. I wish all CEOs, social workers and fundraising professionals would go through the programs that they are fundraising for or taking part in. It gives you such a compassion and visceral experience of what people face.

  • http://twitter.com/ctrlsearch Treyz Social Media

    Wow. She is so brave to undergo this. Thank you for sharing your story. I wish all CEOs, social workers and fundraising professionals would go through the programs that they are fundraising for or taking part in. It gives you such a compassion and visceral experience of what people face.

  • Anonymous

    this is a great story..I was a CNA for 30 yrs loved it..I always treated my resadents the way I would want to be treated..a little TLC goes a long ways :-)

  • Anonymous

    this is a great story..I was a CNA for 30 yrs loved it..I always treated my resadents the way I would want to be treated..a little TLC goes a long ways :-)

  • Anonymous

    this is a great story..I was a CNA for 30 yrs loved it..I always treated my resadents the way I would want to be treated..a little TLC goes a long ways :-)

  • Anonymous

    this is a great story..I was a CNA for 30 yrs loved it..I always treated my resadents the way I would want to be treated..a little TLC goes a long ways :-)

  • Anonymous

    this is a great story..I was a CNA for 30 yrs loved it..I always treated my resadents the way I would want to be treated..a little TLC goes a long ways :-)

  • Anonymous

    this is a great story..I was a CNA for 30 yrs loved it..I always treated my resadents the way I would want to be treated..a little TLC goes a long ways :-)

  • Anonymous

    having worked in assisted living for some years in Portland at a “non-profit”(yeah, right) I only wish that the six or eight masters of each facility would be required to participate in this exercise and then have to work one week a month in the “trenches” doing the cleaning, cooking, or cna or activities to actually  understand the pressures on their emplyees. Sadly, the masters keep their hands far from the caring help our frail elders need, collect their big checks and push those on hourly wage to do more and more for less and less.

  • Anonymous

    having worked in assisted living for some years in Portland at a “non-profit”(yeah, right) I only wish that the six or eight masters of each facility would be required to participate in this exercise and then have to work one week a month in the “trenches” doing the cleaning, cooking, or cna or activities to actually  understand the pressures on their emplyees. Sadly, the masters keep their hands far from the caring help our frail elders need, collect their big checks and push those on hourly wage to do more and more for less and less.

  • Anonymous

    I agree. This is a nice nursing home, if there is such a thing. One of the bad homes wouldn’t want to be exposed. I don’t think one could really understand how terrible it would be to know you are never getting out of one of these places. Also I am sure this grad student is getting tip top care knowing this is publicized.

  • Anonymous

    I agree. This is a nice nursing home, if there is such a thing. One of the bad homes wouldn’t want to be exposed. I don’t think one could really understand how terrible it would be to know you are never getting out of one of these places. Also I am sure this grad student is getting tip top care knowing this is publicized.

  • Anonymous

    I agree. This is a nice nursing home, if there is such a thing. One of the bad homes wouldn’t want to be exposed. I don’t think one could really understand how terrible it would be to know you are never getting out of one of these places. Also I am sure this grad student is getting tip top care knowing this is publicized.

  • Anonymous

    I agree. This is a nice nursing home, if there is such a thing. One of the bad homes wouldn’t want to be exposed. I don’t think one could really understand how terrible it would be to know you are never getting out of one of these places. Also I am sure this grad student is getting tip top care knowing this is publicized.

  • Anonymous

    As a nurse educator in a practical nursing program, I see the value in a “practical experience” like this one. I would have welcomed an experience like this one during my nursing education. Practical nurses frequently take jobs in long-term care, therefore this might work to their advantage as the PN student progresses in their education.

  • Anonymous

    As a nurse educator in a practical nursing program, I see the value in a “practical experience” like this one. I would have welcomed an experience like this one during my nursing education. Practical nurses frequently take jobs in long-term care, therefore this might work to their advantage as the PN student progresses in their education.

  • Anonymous

    As a nurse educator in a practical nursing program, I see the value in a “practical experience” like this one. I would have welcomed an experience like this one during my nursing education. Practical nurses frequently take jobs in long-term care, therefore this might work to their advantage as the PN student progresses in their education.

  • Anonymous

    As a nurse educator in a practical nursing program, I see the value in a “practical experience” like this one. I would have welcomed an experience like this one during my nursing education. Practical nurses frequently take jobs in long-term care, therefore this might work to their advantage as the PN student progresses in their education.

  • Anonymous

    Go and check some of these places out when they do not know when you are comming, if they know sombody is going to come in to do a study on the place,they have plenty of time to clean the place up and also put on an act while your there to seem to care about the people when in reality they don’t,,, so do but most don’t. I went through it myself. I would show up unannounced to visit my dad and it would have made you cringe if you saw the shape he was in.
    Fecies on his fingers and on his face,fingernails that were curling around his fingers after i had mentioned several time that he needed them cut,and his hair over his ears,,beard crusted with food. Then My sister would show up from out of state and call them to let them know she was comming to visit, and it would be totally differant.

  • Anonymous

    Go and check some of these places out when they do not know when you are comming, if they know sombody is going to come in to do a study on the place,they have plenty of time to clean the place up and also put on an act while your there to seem to care about the people when in reality they don’t,,, so do but most don’t. I went through it myself. I would show up unannounced to visit my dad and it would have made you cringe if you saw the shape he was in.
    Fecies on his fingers and on his face,fingernails that were curling around his fingers after i had mentioned several time that he needed them cut,and his hair over his ears,,beard crusted with food. Then My sister would show up from out of state and call them to let them know she was comming to visit, and it would be totally differant.

  • Anonymous

    Go and check some of these places out when they do not know when you are comming, if they know sombody is going to come in to do a study on the place,they have plenty of time to clean the place up and also put on an act while your there to seem to care about the people when in reality they don’t,,, so do but most don’t. I went through it myself. I would show up unannounced to visit my dad and it would have made you cringe if you saw the shape he was in.
    Fecies on his fingers and on his face,fingernails that were curling around his fingers after i had mentioned several time that he needed them cut,and his hair over his ears,,beard crusted with food. Then My sister would show up from out of state and call them to let them know she was comming to visit, and it would be totally differant.

  • Anonymous

    Go and check some of these places out when they do not know when you are comming, if they know sombody is going to come in to do a study on the place,they have plenty of time to clean the place up and also put on an act while your there to seem to care about the people when in reality they don’t,,, so do but most don’t. I went through it myself. I would show up unannounced to visit my dad and it would have made you cringe if you saw the shape he was in.
    Fecies on his fingers and on his face,fingernails that were curling around his fingers after i had mentioned several time that he needed them cut,and his hair over his ears,,beard crusted with food. Then My sister would show up from out of state and call them to let them know she was comming to visit, and it would be totally differant.

  • Anonymous

    Go and check some of these places out when they do not know when you are comming, if they know sombody is going to come in to do a study on the place,they have plenty of time to clean the place up and also put on an act while your there to seem to care about the people when in reality they don’t,,, so do but most don’t. I went through it myself. I would show up unannounced to visit my dad and it would have made you cringe if you saw the shape he was in.
    Fecies on his fingers and on his face,fingernails that were curling around his fingers after i had mentioned several time that he needed them cut,and his hair over his ears,,beard crusted with food. Then My sister would show up from out of state and call them to let them know she was comming to visit, and it would be totally differant.

  • Anonymous

    I spent several months in a facility that had rehab, nursing home patients for just elderly care and a host of Alzheimer’s patients. Their was an excellent recreation director, and she and her co worker did try to liven the place up for the patients with different programs. There were maybe half a dozen patients there for rehab after operations like myself. I had not one conversation with any of the patients, most were non communicative.It was all staff that I had communications with. The staff was excellent, the food terrible. I was lucky to have a daughter that brought food in for me. Any one could
    find themselves institutionalized fairly quickly and it was hard getting used to being home again. I hope never to find myself ever in a nursing care facility permanently.

  • Anonymous

    I spent several months in a facility that had rehab, nursing home patients for just elderly care and a host of Alzheimer’s patients. Their was an excellent recreation director, and she and her co worker did try to liven the place up for the patients with different programs. There were maybe half a dozen patients there for rehab after operations like myself. I had not one conversation with any of the patients, most were non communicative.It was all staff that I had communications with. The staff was excellent, the food terrible. I was lucky to have a daughter that brought food in for me. Any one could
    find themselves institutionalized fairly quickly and it was hard getting used to being home again. I hope never to find myself ever in a nursing care facility permanently.

  • Anonymous

    As a social worker I think this is a great way to really put yourself in your customer’s shoes and have a better understanding of what people go through in life.  What an invaluable experience. 

  • Anonymous

    well said

  • Anonymous

    I am overwhelmed with graduate for what you are doing.  Mostly because my mother has been diagnosed with Alzheimer.  I am being told that it is likely she will end up in a nursing home due to the Alzheimer.  My husband and I are committed in taking care of her as long as we can.  We already knew how dehumanizing it is in nursing homes, but to read it in your article makes it even worse. And I quote: “Nevertheless, Janes said she has felt lonely, bored and depressed at Lakewood. Stripped of her identity. Dehumanized. Degraded. ”   Thanks you so much for your caring enough to do this.  I hope you will stay (quoting you again) “committed to changing the way Americans are treated as they age”  We are all going to be there sooner than we think.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

  • Anonymous

    Sounds like a great eye-opener, but if they know this is a project, how realistic can it be ? Having worked in nursing homes in Washington County this is my advice. Show up unexpectedly. Be very vocal about the care of your resident. Those who have family that are actively involved on a day to day basis will get more attention than those who have no one visit or anyone that lives nearby. Be alert and monitor the skin care, general hygiene, and also the overall mental health of your resident. If they have medication they are prescribed for chronic pain, ask for proof they have been given it. Many elderly, especially those who are not very verbal, do not get it unless they ask for it. What time do they get up to start their day, and what time do they go to bed ? Families may be shocked to realize that their loved up may be hauled out of bed as early as 4:00 am to be bathed and prepared for their day, all for the convenience of the staff. Some residents are put in their pj’s and put to bed too early, again for the convenience of the staff. Document everything. Hold the staff of the facility liable for short staffing, lack of care, frequent falls, wt. loss etc.. Ask to see how many violations/citations the facility has been given by the State.  When u do complain put it in writing and keep a copy. If your complaints are not addressed, complain to the Administrator, and Board for that facility. If action is not taken to your satisfaction, complain to the Maine State Board of Nursing.  If a resident is a ward of the State, god help them. For many of the residents, the staff is the only family they have. The wonderful, compassionate staff  who provide tlc, are unfortunately outnumbered by the staff that do not enjoy their work, and take it out on the residents.  Sad but true.

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