The first shows of outdoor concert season in Maine are finally on the horizon, with Old Dominion at Thompson’s Point in Portland on Thursday, Anderson .Paak at the Maine Savings Pavilion in Westbrook on Sunday and Lynyrd Skynyrd at the Darling’s Waterfront Pavilion in Bangor on Saturday, June 1.
In most cases, concertgoers won’t have any trouble getting into a venue with their tickets. But there are inevitably some who will find themselves stuck with fraudulent tickets, or with tickets from unauthorized third parties that cost much more than face value.
The main takeaway is that Ticketmaster is the only approved ticketing agent for the above venues. Making sure that you buy tickets through Ticketmaster is the easiest way to ensure there will be no snags getting into the show.
Randy Dufour, director of ticketing for Waterfront Concerts, which books both the Darling’s Waterfront Pavilion and the Maine Savings Pavilion, said that working with customers who are frustrated about ticketing snafus is one of the least fun parts of his job.
Customers may have spent hundreds of dollars on tickets, as well as money on gas, lodging, food and other travel expenses — only to show up at the venue to discover their tickets are fakes, or are labeled as front row seats but have a barcode that’s actually for a lawn seat.
“I always try to make sure they understand why they are having this problem, and I try to work with them to make sure they can get in and see the show,” said Dufour. “We want them to have a good time. We don’t want them to go home upset. But we need to educate people.”
Customers who wish to purchase tickets to a Waterfront Concerts show, or to any show promoted by Bowery Presents, which books Thompson’s Point and other Maine venues, should always buy their tickets directly through Ticketmaster, either online or through an authorized Ticketmaster box office, Dufour said.
Emily Burnham is a Maine native and proud Bangorian, covering business, the arts, restaurants and the culture and history of the Bangor region.
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