BDN launches online service allowing constituents’ concerns to be heard

Submit your non-emergency issues using this form. We'll contact your city to try and get it fixed.
Posted Oct. 05, 2011, at 1:33 p.m.
Print this   E-mail this    Facebook this   Tweet this     
Bangor Public Works employees fill potholes in Bangor. Mainers can now report problems in their neighborhoods, such as potholes, on the BDN website.
Bangor Public Works employees fill potholes in Bangor. Mainers can now report problems in their neighborhoods, such as potholes, on the BDN website.

PORTLAND, Maine — Maine residents are now able to alert their municipal officials to nagging neighborhood problems, such as lingering potholes or blown street lights, through the Bangor Daily News website, thanks to a partnership launched this week between the newspaper and Connecticut-based company SeeClickFix.

On the BDN’s regional webpages for Aroostook County, Bangor and Portland, as well as on its statewide page, readers will be greeted with a map of the area and list of problems logged by fellow residents. Readers will be able to report new problems if they’re aware of something new that needs attention, or they can lend their support for a previously logged problem.

Designated municipal officials will be contacted through arrangements made by SeeClickFix to be made aware of the constituent alerts.

Municipal representatives are then invited to respond through the same BDN platform to inform constituents that they’re aware of the problems or that the problems have been fixed.

“We provide the tools for citizens to go ahead and make connections” with the appropriate municipal contacts, said Emma Richards of SeeClickFix. “We see everything from potholes to street lights to graffiti, and we’ve had people use us to make suggestions for better ways to use public space, with suggestions about how an area could use a park bench or be made into a community garden.”

Richards said the company is present in 17,000 communities around the world, and that the Bangor Daily News is the organization’s sole media partner in the state of Maine.

SeeClickFix Chief Executive Officer Ben Berkowitz said he spent summers in his youth on Little Cranberry Island and still has an uncle living in Bangor, and said he’s excited about the new partnership with the BDN.

Currently seen on the BDN website, problems have been logged in Portland by residents concerned about a nonfunctioning street light at the corner of Howard and Quebec streets. In Bangor, residents have weighed in with various traffic concerns, and in the Aroostook County region residents have requested tree-trimming and paving and reported a vacant home.

Portland spokeswoman Nicole Clegg said Maine’s largest city has a central contact page on its website for constituent complaints as well, but said the city welcomes any new way to stay informed of issues most important to its residents.

“We always welcome opportunities for the public to provide feedback to the city, and if this is another vehicle to inform the city, we welcome that,” she told the Bangor Daily News.

Richards said the new BDN program can be helpful for municipalities, because town and city officials will be able to gauge public priorities by how many constituents are logging alerts about one issue compared to another.

“The beauty of our platform is everything is open and publicly available,” Richards said. “Let’s say there’s that one pothole on Main Street that everybody hits on their way to work in the morning, other people can add comments about that or vote to fix it. If there are 20 or 30 people voting to fix that one pothole, and only two or three people logging concerns about another pothole around the corner, it’s pretty obvious to see which pothole people want fixed first and where resources are probably better spent.”

Richards also said the platform has been used by neighbors interested in helping other neighbors.

“There was one instance in which an old lady reported that somebody dumped garbage in her alley, and other SeeClickFix users came in and formed a group to help clean it up,” she said. “It’s always amazing to me to see how citizens come together and help each other fix problems.”

To see a full list of reported issues in the state or to submit your own, visit bangordailynews.com/browse/state/.

Similar articles:

Marketplace News

Marketplace

Guidelines for posting on bangordailynews.com

The Bangor Daily News encourages comments about stories, but you must follow our terms of service.

In brief:

  1. Keep it civil and stay on topic
  2. No vulgarity, racial slurs, name-calling or personal attacks.
  3. People who harass others or joke about tragedies will be blocked.

The primary rule here is pretty simple: Treat others with the same respect you'd want for yourself. Here are some guidelines (see more):

  • Anonymous

    Why would I bother to post a message about a blown street-lightbulb, when I can just call City hall?

  • Anonymous

    Same in Ellsworth. Pretty easy to get in touch with City Hall directly and cut out the middle man.

  • Anonymous

    I got a good chuckle out of the Golden Road needing paving.

  • http://bangordailynews.com William P. Davis – BDN

    The idea is to gain more public exposure to hold City Hall accountable. We certainly don’t discourage people from contacting City Hall, this is just one way for people to easily report problems.

  • Anonymous

    Why would I bother to call city hall, when I know someone else will call?

  • waynorth1

    Oh man, this is going to be as good as the daily arrest reports!  Nothing pulls out a complainer more than being anonymous.  Can’t wait…..cool idea. 

  • http://pulse.yahoo.com/_JTLUOVP3KOTAATCD6GC2A5U3TM Joseph

    Is City Hall not accountable now?

  • Anonymous

    A nice idea, but this will be interesting since pretty much every road in the state is abysmal (just for starters). And the AM commute time post made me laugh…I have sympathy, I really do, but only in Maine would someone think a few slowpokes constituted an aggravating problem.

  • Anonymous

    Apparently that person should go live on the Fort Fairfield road in PI, since they have lots of loud and speeding vehicles during what is obviously commuter “traffic” time.

  • Anonymous

    This is rediculous.  Just call city hall.  I have a feeling that BDN is getting $$$ for this arrangement.

  • AionNV

    He’s probably in the process of answering you.  He’s typing very slowly, so you’ll get it.

  • AionNV

    You just can’t be a top notch paper in Maine, and be appreciated, no matter how innovative and obviously passionate you are about decent journalism.

  • Anonymous

    You can report issues to the City of Bangor on their website http://www.egovlink.com/bangor/action.asp

  • Anonymous

    This “idea” seems moronic. 

  • waynorth1

    Try Cedar Street in PI at 10:50 a.m. on Tuesday mornings, juniors and seniors racing to get to Big Cheese for the daily special, “Hot N Ready.”  Going 50 MPH in a 25 MPH residential area downhill and laughing at the police.  

  • http://bangordailynews.com William P. Davis – BDN

    We’re not getting paid anything.

  • http://bangordailynews.com William P. Davis – BDN

    Not that City Hall isn’t accountable, but we could all use more accountability. I should have phrased it better.

  • waynorth1

    You’re doing all right, Bill…..always gonna be a naysayer in every crowd.  Perfectionism, be it verbally or on a written page, is hard to come by!

  • Anonymous

    Mr. Davis – I just submitted an observation about fuel waste in the Greater Bangor area. Could you possibly contact me through the e-mail I provided? I would like to discuss this with someone at BDN. Thanks! – jbig….

  • Anonymous

    I thought BDN was cutting positions. Who is going to have time to perform this service as you are now understaffed?

  • PaulNotBunyan

    I can see the potential for abuse. Maybe some municipalities will be asking SeeClickFix to never contact them again. “Golden Road needs paving” is a good example. I think it also needs some street lights fixed. Don’t forget to put in similar requests for the Stud Mill Road. The airstrip near Pickerel Pond needs some new park benches and lots of pothole repair.

  • Anonymous

    Certain roads in Millinocket have dangerous potholes. One road is Congress Street and the shopping center parking lot on central street that houses IGA and Family dollar is Very Dangerous With deep, wide potholes.

  • Anonymous

    I saw my next door neighbor cooking on his grill, meat I think, smoke came my way…  I saw some kids riding bikes in my neighborhood, no helmets on…At least 3 days a week the people down the street leave all their lights on all night….  I think it’s a good Idea for BDN to have this site, it’s another way report or complain to a sometime non listening Town/City  Hall… A+++

  • Anonymous

    This whole service is nothing more than a traffic-increasing ploy for the BDN website.  They were offered this service, or else came up with it themselves strictly to increase traffic and get people ingrained into the BDN.  The city already has a ticketting system for complaints that go directly through the city hall and public works.  The city WILL NOT be montioring this at all, and does not have a dialogue with the BDN.  The reason for this, like I said, is because they already have a system for concerns related to public works.  Again – this is a marketting ploy by the BDN with no authorization or coordination from the city – do not buy into this phony service!

  • Anonymous

    This is a good service. Very good thinking by someone at the BDN. I am sure the city doesn’t mind anyway. They want to know where the problems are. Good staff over there.

  • Anonymous

    “We provide the tools for citizens to go ahead and make connections”
    with the appropriate municipal contacts, said Emma Richards of
    SeeClickFix.”………… What a joke, this whole service exists for nothing more than to give websites like a newspaper website a way to increase web traffic because they know people love to complain.  With more web traffic the website can boast and garner more advertising or higher rates for advertising. 

  • Anonymous

    City hall is already accountable as much as they can be (ever hear of going to council meetings or voting?), do you think they have more money or more crews to magically fix things now that this “service” exists?  SeeClickFix is only about increasing web traffic for the BDN.   It is disingenuous as far as the claim of providing cities with relevant concerns from citizenry, and is nothing more than  marketing ploy.

  • Anonymous

    That’s true, in fact you paid NetClickFix for the service because you see value in increasing web traffic for the BDN site, which is the whole point.  You knew all along that city halls wont respond to this at all, and they already have schedules maxed out, and formats for lodging complaints. 

  • Anonymous

     I left a complaint about a defunct and irrelevant structure in need of demolition at 491 Main st in Bangor. 

  • http://www.facebook.com/profile.php?id=100000116395974 Kevin Cunning

    Really?
    You guys are going to come in and complain that the paper may or may not be making money?
    I would HOPE they are making some money someplace while you read your FREE online newspaper and complain on your FREE message boards

  • Anonymous

    Thanks for helping BDN.
    A small voice in this wilderness.

  • Anonymous

    It would be a better service for the BDN to engage in some meaningful investigative journalism than to track the mundane complaints of citizens.  Issues like cronyism, nepotism and poor policy are far more important to me than how long it takes public works to send a guy out to change a blown lightbulb.  The folks from SeeClickFix must have some fancy brochures or something, because they seem to have sold you an unnecessary product.

  • Anonymous

    Is your cup always half empty?

  • Anonymous

    Can the see-click-fix work for for the tumbling U.S.P.S. ?

    Great  idea!  Great service!

  • Anonymous

    Increasing web traffic to the site is the same as getting paid… and that’s sorta what I was getting at.

  • Anonymous

    I look at their ads, which is what the whole web business model is about.

  • Anonymous

    I did as well, but read the comments on that one-someone took it seriously. 

  • http://bangordailynews.com William P. Davis – BDN

    What is the issue with offering an easy way for people to report problems that allows transparency so everyone can see when issues are resolved?

  • http://bangordailynews.com William P. Davis – BDN

    Your email address stays anonymous, but you can email me at wdavis@bangordailynews.com and I’ll do my best to help.

  • Anonymous

    long over due but thank you BDL…now if you’d publish the proposed laws the government forces upon the citizens that would be a plus..keep up how our US Congress people vote on bills.

  • Anonymous

    Spent all the pothole money on fill for the airport truck pulls…lol

  • http://pulse.yahoo.com/_V73P56RLRRMAKXCP3PBRQ2SMZQ Brianna

    What really needs to be done is the railroad tracks at the beginning of the Greenfield Road, you have to pretty much stop all the way to get across them. They’re so bad! 

  • Anonymous

    The town is setting themselves up for a lawsuit by not fixing them. It is not just about damage to cars.

ADVERTISEMENT | Grow your business

Marketplace Coupons

ADVERTISEMENT | Grow your business