August 23, 2019
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Forest Hill earns 2019 National Quality Award for senior and disabilities care

Community Author: Joanne Fortin
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Updated:
Northern Maine Medical Center | Contributed
Northern Maine Medical Center | Contributed

FORT KENT — Forest Hill Rehabilitation and Skilled Nursing Center has been recognized as a 2019 recipient of the Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) for its commitment to improving the lives of residents through quality care. The distinction is the first of three progressive award levels through the AHCA/NCAL National Quality Award Program. The program, presented by the leading association in long term and post-acute care, honors association members across the country that have demonstrated their dedication to improving quality of care for seniors and persons with disabilities.

Travis Guy, BSN, RN, administrator, attributes the accomplishment to the work of the team of individuals who dedicate themselves to caring for the residents as members of their own families.

“It’s what we do every day and we are committed to consistently improving processes to ensure strong communication and to deliver the best possible quality care to the residents and their families,” said Guy.

The National Quality Award Program, established by AHCA/NCAL in 1996, is based on the core values and criteria of the Baldrige Performance Excellence Programwhich also serves as the foundation for the metric-based AHCA/NCAL Quality InitiativeThe Baldrige framework helps organizations among different business sectors improve organizational effectiveness and achieve strategy-driven performance.

The Award Program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision, mission statement, and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained Examiners review each Bronze application to determine if the center has met the demands of the criteria.

As a recipient of the Bronze – Commitment to Quality Award, Forest Hill may now move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria. The AHCA/NCAL National Quality Award Program is a progressive, three-step process that encourages the continuous learning, development, and execution of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance.

“I applaud Forest Hill for taking this important step towards quality improvement,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Alana Wolfe. “I encourage Forest Hill to continue on its path to achieving the highest of quality care.”

The awards will be presented during AHCA/NCAL’s 70th Convention and Expo in Orlando, Florida, Oct. 13-16, 2019.

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