November 12, 2019
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Bangor Savings Bank warns customers of scam text

BANGOR, Maine — People in Maine are getting text messages saying there is a “BangorSavings Alert” that says their bank cards have been compromised, but it’s a scam, the bank’s website states.

Some of the recipients are not Bangor Savings customers.

“It has been brought to our attention that there is a text-based SMiShing scam,” the post states. “Unlike previous scams, this one specifically mentions Bangor Savings Bank.

“Please be aware that we will never ask for your ATM/debit card information via phone, text or email,” it states. “Please contact your local branch or Bangor Support (1-877-226-4671) if you have given out personal information. Otherwise, please delete and ignore these text messages.”

Attempts to contact bank officials by phone Thursday morning have only led to busy signals. Carol Colson, spokeswoman for Bangor Savings Bank, issued a 2 p.m. email with a statement from Andrew Grover, the bank’s senior vice president and chief risk officer, regarding the text-based phishing scam.

“Bangor Savings Bank is warning the public (bank customers and noncustomers) about a text-based phishing scam that has worked its way through Maine,” Grover said. “The alert specifically asks the text recipient to contact Bangor Savings Bank at a specific number, which is not a Bangor Savings Bank phone number. It references an ‘alert’ within the text message.”

He added that all Bangor Saving customers receive free FraudWatch PLUS protection.

A Surry man who got the text didn’t realize it was a scam until he was asked for his account number.

“About 25 minutes ago, I and everybody in my family received separate alerts on our cellphones,” Mark Lesser said at about 11:30 a.m. Thursday.

“I no longer have an account with Bangor Savings,” he added later. “That is when I thought, ‘Something is not right.’”

The scammer’s text lists the individual’s phone number and asks that the person call 844-326-4412. An automated system at that number tells callers to press one to reactivate their cards and then asks the individual to enter his or her credit/debit card number.

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