June 19, 2018
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Phones down at MDI Hospital

By Bill Trotter, BDN Staff

BAR HARBOR, Maine — Officials at Mount Desert Island Hospital said Monday afternoon that the hospital’s land phone lines were out of commission but hopefully would be repaired that evening.

The outage, which happened around 1 p.m., “has no impact on patient care,” hospital officials indicated in a press release.

The hospital’s primary phone system went dead while a routine generator test was being conducted, they said. Officials have not confirmed what caused the outage, but they suspect the generator test is to blame, according to MDI Hospital spokesman Bill Swain.

Affected by the phone outage were incoming and outgoing calls at MDI Hospital, Cadillac Family Practice, Cooper-Gilmore Health Center, Family Health Center, and Behavioral Health Center. Calls placed to affected numbers at the hospital and nearby associated offices were met with busy signals.

The Trenton Health Center and Community Health Center in Southwest Harbor were unaffected by the outage.

Hospital officials said analog phones were set up in clinical areas and registration and that primary incoming numbers were re-routed to those phones to receive incoming calls.

“Because these phones can answer only one call at a time, calls must be kept brief so all callers can be accommodated on a timely basis,” the press release indicated. “Hospital officials ask that only necessary calls be placed to the hospital at this time.”

Swain said the hospital’s phone service vendor sent a crew to fix the problem and was due to arrive around 6 p.m. Monday. He said hospital officials did not know how long it would take to fix the problem.

“It’s going to take some time,” Swain said. “We are hoping it will be fixed tonight.”

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