The financial-services firm Edward Jones won the 2014 TNS Choice Award for outstanding performance in investment services, according to TNS, a global research consultancy.
The TNS Choice Awards recognize financial-services firms and banks that outperform their competitors in acquiring, retaining and developing clients.
The global research consultancy states that Edward Jones’ superior client experience is based on strong advisor relationships and an extensive branch network of 13,000 financial advisors. The firm earns high client satisfaction scores, which is rewarded with remarkably strong client retention, according to TNS.
The selection of Edward Jones was based on data provided by more than 6,900 U.S. households with $100,000 or more in investable assets who participated in TNS’ Affluent Market Research Program. The analysis considered several measures of client acquisition, retention, satisfaction, and client loyalty across a comprehensive set of competing firms to identify top performers. Study results are based on experiences and perceptions of consumers surveyed. Your experience may vary. Rating may not be indicative of future performance and may not be representative of any one client’s experience.
Edward Jones provides financial services for individual investors in the United States and, through its affiliate, in Canada. Every aspect of the firm’s business, from the types of investment options offered to the location of branch offices, is designed to cater to individual investors in the communities in which they live and work. The firm’s 12,000-plus financial advisors work directly with nearly 7 million clients to understand their personal goals — from college savings to retirement — and create long-term investment solutions that emphasize a well-balanced portfolio and a buy-and-hold strategy. Edward Jones embraces the importance of building long-term, face-to-face relationships with clients, helping them to understand and make sense of the investment options available today.
Headquartered in St. Louis, Edward Jones ranked No. 4 overall in FORTUNE magazine’s 2014 100 Best Companies to Work For ranking. Visit our website at www.edwardjones.com and our recruiting website at www.careers.edwardjones.com. Follow us on Twitter @EdwardJones. Member SIPC. FORTUNE and Time Inc. are not affiliated with and do not endorse Edward Jones products or services.
TNS advises clients on specific growth strategies around new market entry, innovation, brand switching and stakeholder management, based on long-established expertise and market-leading solutions. With a presence in over 80 countries, TNS has more conversations with the world¿s consumers than anyone else and understands individual human behaviours and attitudes across every cultural, economic and political region of the world.
TNS is part of Kantar, one of the world’s largest insight, information and consultancy groups.
Please visit www.tnsglobal.com for more information.