OLD TOWN, Maine — Maine Savings FCU directors and senior management gathered with distinguished public officials and honored guests to officially break ground on a new branch at the corner of College and Stillwater Avenues in Old Town. Based on its membership (26,000+), Maine Savings FCU is the largest credit union in the state.
The site will offer the conveniences of location and easy parking. Carol Epstein of Epstein Commercial Real Estate was integral in the process of selecting this site to be the location of Maine Savings’ tenth branch.
The 3,500-square-foot building is designed around the dialog banking concept. Dialog banking allows for a more customer friendly environment and will lead to better utilization of all services offered by Maine Savings. This will mean members are better served and all services are delivered more efficiently than in a traditional banking environment.
Some key differences in dialog banking are digital dialog towers vs. a teller line; space layout which differs from a traditional branch fostering member interaction with staff; and efficient staffing model which differs from a traditional branch with fewer, but more
highly skilled staff on hand.
In addition, this new branch will include a coffee lounge with a relaxing atmosphere and free wifi for use by members and students.
Construction is expected to begin October 1, 2013, with the branch opening in June 2014. John Reed, President and CEO of Maine Savings, elaborated in a statement on the credit union’s long relationship with the university community.
“Maine Savings has always had strong ties to the University of Maine community. Many of our members are students, faculty, or alumni, and we’ve worked hard to be involved with the University on many levels—supporting athletics, participating in events, and supporting academic programs,” said Reed.
“Maine Savings, the largest credit union in the state based on membership, offers its 26,000-plus members all the modern conveniences like online banking, mobile banking, shared branching, and the Surf ATM network,” Reed further explained. “For our University-affiliated members, that has meant Maine Savings was always easily accessible. But we’ve always believed that a physical branch location near campus would serve our members even better. This location will serve our existing members as well as new members who will join thanks to the convenience of this branch.”