LEWISTON, Maine — Kevin Lewis, CEO of Maine Community Health Options (MCHO), recently announced that Jane Cariello has joined the organization as the director of service operations. MCHO is a not-for-profit, CO-OP health plan that will provide health insurance to Maine people and small businesses beginning in January 2014. Plan enrollment is slated for Oct. 1, 2013.
In her new position, Cariello will be responsible for developing a contact center for the management of customer service calls, claims and enrollment questions. She will play an important role in MCHO customer service operations and ensure that customer relations are successful for the rapidly growing organization.
Cariello has more than 20 years of experience in managing back office operations for the financial services and healthcare fields in both large and mid-sized organizations. Previously, she has managed the operations for an employee benefit plan provider, a community hospital and a credit card bank. She also has experience in client relations, financial analysis, budgeting and forecasting.
Cariello has a BS in Business Administration from the University of Richmond and an MBA from the University of Virginia.
More information about Maine Community Health Options can be found at www.maineoptions.org. For more information about CO-OPs, visit http://www.healthcare.gov/law/features/choices/co-op/index.html.Maine Community Health Options