Madawaska – Amy M. Ouellette who has served for nearly a year as Maine’s northern most Town Clerk was selected among a pool of six individuals as the 2016 Maine Town & City Clerks’ Association “Rookie of the Year”. The award was presented to Ouellette at the 21st annual Clerk Networking Day held in Waterville.
Ouellette, who completed her certification as a Maine Clerk in record time, previously served as Town Clerk in St. Agatha from 2010-2012 and also worked for MSAD #33 as a school secretary. She also has private and healthcare sector experience having worked for Evergreen Manufacturing Co. and Aroostook Home Health Services respectively.
“Amy is one of those unique individuals who understands customer service and exemplifies it in everything she does at the Town Office. If she notices something that we can improve upon to make our residents and taxpayers experience better, she makes it happen,” said town manager Ryan Pelletier.
Pelletier nominated Ouellette for the award and solicited the support of private businesses in the community.
Peter Clavette, Senior Vice President and Managing Partner with United Insurance – Ezzy Agency stated the reason he was pleased to offer a support letter, “in business, customer service is paramount to success. Front line staff’s management of consumer perception is a vital part of all organizations. Amy has exemplified this in every single transaction we as a business conduct with her. She does this with poise and above all a smile. To highlight Amy’s gifts and talents was a pleasure to do. She is a credit to our community.
“I was humbled and completely surprised by this award. I have a great deal of respect for my fellow Town & City Clerks, and to be chosen for this by them means the world to me. I am honored.” Ouellete said after accepting the award.
Ouellette was cited not only for her exemplary customer service skills, but her willingness to embrace and support technology in the workplace. Madawaska has been transformed to offer virtually all front office counter services online including ability to register vehicles, boats, ATVs, and other municipal functions completely under Ouellette’s leadership.
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