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Kno-Wal-Lin Receives Prestigious Patient Satisfaction Award

Posted Feb. 08, 2013, at 3:14 p.m.
Kno-Wal-Lin's team includes Donna DeBlois, executive director; Mike Rich, director of Homecare; Amy Warrington, director of Business Operations; Tim Woodworth, information technology coordinator; Jill Mitchell, performance improvement coordinator; Marcia Van Buskirk, director of Help at Home; LeAnn Sebrey, director of Nursing and Heidi McCaffrey, director of Hospice and Palliative Care.
Kno-Wal-Lin's team includes Donna DeBlois, executive director; Mike Rich, director of Homecare; Amy Warrington, director of Business Operations; Tim Woodworth, information technology coordinator; Jill Mitchell, performance improvement coordinator; Marcia Van Buskirk, director of Help at Home; LeAnn Sebrey, director of Nursing and Heidi McCaffrey, director of Hospice and Palliative Care.
Kno-Wal-Lin receives Hospital Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) award,
Kno-Wal-Lin receives Hospital Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) award,

Kno-Wal-Lin Home Care and Hospice of Rocklandhas been named a 2012 HHCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Honors recipient, an award recognizing home health agencies that provide the best patient experience. Kno-Wal-Lin Home Care and Hospice is the only home health agency in Maine to receive this prestigious honor.

This annual honor acknowledges the top 20 percent of agencies that continuously provide the highest level of satisfaction through their care as measured from the patient’s point of view. The highest performing agencies are identified and ranked by analyzing satisfaction measures covering both performance and improvement of care over a 12-month period.

“A positive patient experience is important not only to our success as an agency, but also to successful outcomes for our patients,” said Donna DeBlois, executive director of Kno-Wal-Lin Home Care and Hospice. “This award is a direct reflection of our staff’s dedication and commitment to the well-being of the patients and families we serve. We are excited to have our patient satisfaction rankings among such an elite group of recipients.”

Presented by Deyta, LLC, a company that provides hospice and home healthcare satisfaction and quality measurement, rankings were compiled from survey results of over 1,800 home health agencies from April 2011 to March 2012.

“The HHCAHPS Honors defines a new standard of excellence in the patient experience for home health agencies,” said Bill Bassett, Deyta Vice President of Home Health. “Identifying the top-performers in the home health industry is our way of recognizing agencies that are dedicated to providing high quality care in a patient-centered approach.”

About Deyta, LLC

Deyta partners with thousands of hospice, home health, human services and other organizations, to measurably improve the quality of patient care and services, the experience of customers and employees, and the effectiveness of their operations. With 20 years of experience, Deyta offers proven solutions with powerful reporting, educational programming, and extraordinary customer service. Deyta clients and collaborators are providers, industry associations, regulatory agencies, vendors, and consultants who are committed to improving healthcare.

Kno-Wal-Lin Home Care and Hospice

Kno-Wal-Lin Home Care and Hospice, a member of the Pen Bay Healthcare family of services, was founded in 1966 and has offices in Rockland, Belfast and Newcastle. The agency provides skilled home healthcare, including professional nursing services, physical, occupational and speech therapy, social work services and hospice and palliative care. The staff includes home health aides, certified nursing assistants, personal care assistants, companion homemakers and visiting and auxiliary volunteers. KWL provides approximately 40,000 personal visits each year to offer home healthcare and hospice services throughout the communities of Knox, Waldo and Lincoln counties. Online: kno-wal-lin.org.

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