From the community

Bureau of Insurance report lists nearly $2M in recoveries and payments for consumers

Posted Jan. 28, 2014, at 3:24 p.m.

AUGUSTA, Maine — Maine Insurance Superintendent Eric Cioppa announced Tuesday that the Bureau of Insurance took action during 2013 to obtain nearly $2 million in recoveries and required payments for Maine consumers in businesses. More than $1.5 million was recovered for consumers by the Bureau’s Consumer Health Care Division, and almost $400,000 was recovered for consumers by the Property and Casualty Division.

Gov. Paul R. LePage called the bureau’s efforts an example of the “can do” attitude and work ethic being promoted throughout state government. “Maine families and businesses benefitted in significant ways during 2013 from the knowledgeable and conscientious staff at the Bureau of Insurance. I encourage anyone with questions or concerns about insurance to contact the Bureau,” he said according to a government press release.

“It’s the duty of the Bureau to assist individuals and businesses with insurance related complaints, including the timely and accurate payment of insurance claims,” Superintendent Cioppa said in the press release. “These recoveries represent contested claims that likely would not have been paid without the intervention of Bureau staff.”

Cioppa noted that most insurers operating in Maine pay claims properly and quickly, but each year there are many individuals and businesses who seek assistance from the bureau.

Cioppa said the bureau fielded 9,000 inquiries and more than 700 complaints during 2013: the Property and Casualty Division handled 4,022 inquiries and 306 written complaints; and the Consumer Health Care Division received 4,977 inquiries and 437 written complaints.

Consumers with questions about insurance matters can obtain information and assistance from the Bureau by visiting the agency’s website (www.maine.gov/insurance), calling toll-free 1-800-300-5000, or e-mailingInsurance.PFR@maine.gov.

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