Ninety-three percent of long-term residents and families rated their overall satisfaction and willingness to recommend the Knox Center for Long Term Care to others as “excellent” or “good,” states a report released today by the nursing home. These results come from the Knox Center’s recent satisfaction survey conducted by My InnerView, a third-party applied research company that provides leaders in skilled nursing, assisted living and senior housing with tools to measure, benchmark and improve performance.
“We are committed to providing quality care to our residents,” said Carl Chadwick, Knox Center administrator. “This feedback allows us to identify our strengths and opportunities so that we can provide a safe, positive and caring environment for our residents.”
The surveys were mailed to residents or their family members, assessing their perceptions of quality. Surveys were returned to My InnerView for data processing. Ninety-seven percent of residents and families surveyed rate the care and concern of staff as “excellent” or “good.”
“We salute our clients like the Knox Center for Long Term Care for taking the initiative to measure quality,” said Jason Stevens, vice president of Post Acute Care for National Research Corporation. “Their results underscore the importance for long term care providers to understand the value of measuring quality over time. This is not only true because of increasing regulatory scrutiny that may impact reimbursement rates in the future, plus the favorable perceptions that hospitals will look for in post-acute partnerships, but the differences that skilled nursing homes are making in the lives of their residents every day.”
Knox Center for Long Term Care
The Knox Center for Long Term Care is an 84-bed long-term nursing home and skilled rehabilitation center, located at the site of the former Knox County General Hospital. Since 1975, the Knox Center for Long Term Care has been caring for members of Midcoast families and providing them with a loving home, where they receive both the sophisticated technical care they require and the dignity and respect they deserve. Specialized care is provided for residents with Alzheimer’s disease and other forms of memory loss. The Knox Center for Long Term Care is a member of the Pen Bay Healthcare family of services. Online: knoxcenter.org