ORONO — CourseStorm, a tech startup which has developed a cloud-based class registration and marketing system, has expanded its staff in the third quarter of 2019 with new hires in customer success and sales.
Becky Willough and Lukas Forbush join CourseStorm as customer success team members. Working with CourseStorm’s customers on an individual level, the Customer Success Team prioritizes their needs and provides them with the service and support needed to ensure a successful experience with CourseStorm.
Before joining CourseStorm, Becky managed client record database software for a large social service nonprofit in rural Maine, in the field of early childhood education. Becky’s work experiences in training and onboarding users; providing troubleshooting support, and coaching and support of system users will provide CourseStorm customers with exceptional service.
Lukas came to CourseStorm’s Customer Success Team as FocusMaine summer intern and has now joined the team as an employee. Lukas approaches each customer with a level of empathy and patience acquired through his work in customer service throughout high school and college. He will graduate from the University of Maine in 2020 with a bachelor’s degree in marketing.
Sales account executive Jeff Whitlow interacts with CourseStorm’s prospective customers via online webinars to explore how CourseStorm will fit into their organizations. Jeff brings his extensive understanding of software as a service and years of experience in providing business software solutions to customers in the veterinary industry to the sales team.
Sales development representative Chris Suggs comes to CourseStorm with18 years of hands-on technical and relationship marketing experience in the boating industry. Chris blends his sales background with first-person experience working with CourseStorm as a client during his year as an AmeriCorps volunteer teaching basic computing to older adults.
While teaching, Chris used CourseStorm to manage his classes. “I saw the difference it made in freeing me to focus on my students and their needs. I’m excited to be part of the team helping other organizations experience that feeling,” said.
“This is a time of rapid expansion at CourseStorm, both in new staff and customers. Educational organizations across the spectrum of lifelong learning are increasingly finding CourseStorm to be a perfect fit for their needs. I am excited that with these excellent additions to our sales and success teams, we will be able to spread this message far and wide and continue to provide our legendary support to this expanding customer base,” said CEO Brian Rahill.
CourseStorm’s robust software suite for small-to-medium-sized education providers has helped streamline access and grow enrollments for thousands of local classes at community organizations, schools, colleges, hospitals, and museums in 48 states across the country. For more information, visit coursestorm.com.