June 22, 2018
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Dunkin’ Donuts customers believe it’s not butter, so they sue

Reuters | BDN
Reuters | BDN
A box of donuts, (from top L clockwise) manager's special, traditional glazed, vanilla, pumpkin, chocolate and strawberry, is pictured at a newly opened Dunkin' Donuts store in Santa Monica, California September 2, 2014.
BDN staff reports

PORTLAND, Maine — A group of 1,400 Dunkin’ Donuts customers in Western Massachusetts could each get a handful of free buttered baked goods out of a proposed class action settlement for claims the chain allowed customers to believe it was butter, according to The New York Times.

A lawsuit from customer Jan Polanik alleges that 23 locations in Grafton, Leominster, Lowell, Millbury, Shrewsbury, Westborough and Worcester let him pay 25 cents for butter and, instead, served a substitute.

The Times reported the class action against a few groups of franchise owners also would require them to use only real butter for a year, and to put explicit notices on the menu if they later return to substitutes.

The Boston Globe reported Monday that the attorney in the case stands to receive $90,000 for representing the class. Lead plaintiff Polanik would get $500 for representing the class of customers with claims between June 2012 to June 2016.

A representative of the Canton, Massachusetts-based Dunkin’ Donuts told the Globe that most of its stores offer butter substitutes and packages of real whipped butter.


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