May 24, 2018
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Maine E-ZPass users urged to check their accounts for overcharges

By Jennifer Feals, The York Weekly

KENNEBUNK, Maine — A Kennebunk woman says she found nearly $30 in overcharges on her E-ZPass account, and Maine Turnpike officials are advising drivers to check their accounts.

Heather Grogan, who has two daily commuters on her E-ZPass account, said she found 36 overcharges in January, February and March, totaling just under $30. The charges ranged from 40 to 80 cents higher than the typical charge for a vehicle.

“I’ve talked with (Maine Turnpike Authority officials). They came up with the same number I did and are crediting the difference, which is great,” Grogan said.

Erin Courtney, spokeswoman for the MTA, said upgrades to the software systems at the Kennebunk northbound and southbound toll booths led to “a few instances” of inaccurate readings during recent months, causing a car to read as if it were traveling with an extra axle, resulting in a higher charge.

E-ZPass travelers who notice the wrong charge on their account should contact the Maine Turnpike Authority, Courtney said, as there is no manual way for the MTA to know if a customer has been charged incorrectly.

“We have credited anybody that’s called and let us know about it, but we can’t manually do anything,” she said.

Courtney said work has progressed and efforts have been made to ensure the inaccurate readings are no longer occurring. Anyone who notices inaccurate charges can contact the E-ZPass customer service center at (888) 682-7277.

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