May 25, 2018
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Computer malfunction stalls unemployment benefits delivery to 2,200 Mainers

By BDN staff, Special to the BDN

AUGUSTA, Maine — A computer malfunction will delay the delivery of unemployment benefits to approximately 2,200 Mainers, the Maine Department of Labor announced Thursday.

“The problem halted processing of unemployment checks, direct deposits, and other notifications on Tuesday and Wednesday,” a release from the department states. “Claimants who filed over the weekend or during the day Monday should have received payments as usual.”

Individuals who filed claims prior to Tuesday should not experience delays in benefits delivery, according to the department.

“The Office of Information Technology has been working with our unemployment system staff around the clock since the problem was first discovered early Wednesday morning,” said Commissioner of Labor Jeanne Paquette in the release.

The department’s chief information officer, Jim Smith, said that he hoped to have the system functioning properly by Thursday afternoon.

When the system is fixed, payments for Tuesday through Thursday’s claims filings would be processed and sent to the bank, then forwarded through the bank’s normal processing to debit cards or individuals’ direct deposit accounts in their own banks.

The Department of Labor will post updates about the delay on its website.

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