Bangor Hydro warns small businesses about phone scam

Posted June 11, 2013, at 7:50 p.m.

BANGOR, Maine — Bangor Hydro Electric Co. is warning its customers to be wary of telephone calls from a person claiming to be representing the utility and requesting immediate payment.

“A series of phone calls were made to small business customers in the last few days demanding payment or risk disconnection,” said spokeswoman Susan Faloon on Tuesday.

“If a Bangor Hydro representative were calling, they would already have the customer information, including account and any balance information. A customer would never receive a company-initiated call asking for immediate payment with the threat of disconnection,” she said.

“The person is identifying herself as either Susan Press or Linda Nellerson, and Bangor Hydro does not employ anyone with those names,” Faloon said.

Bangor Hydro reminds customers that they should never give out credit card or other payment information over the telephone unless the customer initiates the call. Customers who are unsure about their account status can call Bangor Hydro’s Customer Service Center at either 947-2414 or 1-800-499-6600.

Bangor Hydro’s security team is working with the Office of Consumer Protection at the Attorney General’s office as well as local authorities to investigate the scam. Anyone who may have fallen victim to the scam and paid the fraudulent caller should call the Attorney General’s office toll free at 1-800-436-2131.

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