The crash of 2012

By The Washington Post,
Posted July 03, 2012, at 5:16 p.m.

The freak summer storm that laid waste to much of the mid-Atlantic on Friday night left chaos in its howling wake — and a mess of questions about the region’s capacity to cope with the unexpected.

In Northern Virginia, where Verizon handles most 911 calls, emergency phone service simply did not exist for much of the weekend, even as residents scrambled to absorb a surge of bona fide emergencies. Suburban Maryland’s main power provider, Pepco, once again struggled to restore electricity to hundreds of thousands of customers who have come almost to expect wildly inconvenient outages in extreme temperatures.

In both cases, residents of the national capital region could only wince as they imagined what might befall them in more cataclysmic circumstances — a terrorist attack targeting not just population centers but critical infrastructure, for instance — and pondered the painfully evident lack of disaster preparedness.

“We have emergencies,” said Sharon Bulova, chairman of the Board of Supervisors in Fairfax County, Va. “Especially in the national capital region, we are susceptible to things happening, having public safety compromised.”

How, then, can the region be so ill-prepared?

That’s the question for leaders to contemplate as the cleanup continues. And not just elected leaders, but corporate ones too: Verizon and Pepco both owe the public a much more thorough accounting and, more to the point, explanation of why it is taking so long to set things right again.

Verizon, for its part, has been opaque about the 911 service crash in Northern Virginia, furnishing only vague answers to questions about why its primary and backup power sources were vulnerable and what can be done to avoid a repetition.

Then there’s Pepco. In the annals of corporate spin control, the company’s unabashed announcement Monday that it planned to restore electricity to 90 percent of its Maryland and District of Columbia customers by late in the evening of July 6 — seven days after the storm — must qualify for a special mention in the Lowered Bar Category.

Should customers for whom power comes back midweek really be impressed that they suffered for just four or five days instead of for seven? And what of the 10 percent of customers whose service will still not be back by Friday night? Are they condemned to a second weekend with no air conditioning or refrigeration?

It’s little consolation to imagine that some things might have been worse. Pepco, despite leaving hundreds of thousands of homeowners and businesses in the lurch, did manage to prioritize restoration of service to hospitals, nursing homes and, critically, Metro. Dominion Virginia Power was also able to restore electricity relatively quickly to hospitals in Northern Virginia as well as to the main jail in Fairfax County.

The storm gave rise to massive inconveniences and discomforts across the Washington area. Usefully, it also exposed the region’s absence of reliable fail-safes, spotty preparedness and sluggish response times in the face of emergencies. Now it’s up to leaders to identify and act on those shortcomings.

The Washington Post (July 1)

http://bangordailynews.com/2012/07/03/opinion/the-crash-of-2012/ printed on October 1, 2014