June 21, 2018
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T-Mobile USA to cut 1,900 call-center jobs; Maine facility spared

By Scott Moritz, Bloomberg News.

NEW YORK — T-Mobile USA, the nation’s fourth-largest wireless service provider, will eliminate 1,900 jobs as it closes seven call centers and keeps 17 open.

By the end of June, the company will close call centers in Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco and Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon, according to a statement Thursday. A 400-person call center in Oakland, Maine, was not included in the list.

T-Mobile USA, a unit of Deutsche Telekom AG, was a target of an AT&T Inc. takeover bid last year that failed to win regulatory approval.

While the Bellevue, Washington-based carrier will “restructure and optimize” other parts of the business, there are no plans to cut sales staff at company-owned stores or reduce any technician or engineering jobs, David Henderson, a T- Mobile spokesman, said in a telephone interview.

“These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth,” Chief executive officer Philipp Humm said in a statement.

T-Mobile has 3,300 call-center employees and a total of 36,000 employees in the U.S.

In a similar move, Verizon Wireless this month said it will close three call centers in Southfield, Michigan; Bellevue, Washington; and Houston, and relocate employees to make better use of existing facilities.

In February, T-Mobile USA said it planned to spend a total of $4 billion in the two years through 2013 on network upgrades funded out of the unit’s cash flow. The move, which still leaves T-Mobile two years behind larger rivals Verizon and AT&T in so- called long-term-evolution, will let the carrier offer higher- speed service as demand for smartphones and tablets increases.


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