Westgate Manor Executive Director Kirby Whitney reports that, for the fifth year, Westgate has received My InnerView’s Excellence in Action award, a national honor recognizing the facility’s commitment to superior customer satisfaction.
Nearly 5,500 nursing centers in the country participated in a 2010 satisfaction survey.
The award, which is presented annually, recognizes providers that performed in the top 10 percent of nursing centers.
“We congratulate the Excellence in Action award recipients,” said Amanda Twiss, chief executive officer of My InnerView-OCS.
“These skilled nursing facilities deserve recognition for their success. Residents and families thought enough of their care to score their satisfaction as excellent. This award salutes their dedication to customer satisfaction and highlights the differences they make in the lives of people every day.”
My InnerView-OCS, a division of National Research Corporation, provides applied research and quality improvement solutions that span the entire post-acute health care continuum.
This year’s award for superior customer satisfaction was presented to My InnerView customers who completed a resident or family satisfaction survey in 2010, had a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others?” in terms of the percentage of respondents rating the nursing center as “excellent.”
Westgate Manor has been a part of the Bangor community for more than 40 years and specializes in the continuum of care for people with Alzheimer’s Disease.
For information, call 942-7336 or visit westgatemanor.com.
The First Annual Peace Water and Wisdom 5K was held Oct. 2 at the Bangor Waterfront. The event, organized and run by the John Bapst Memorial High School Student Environmental Action Committee, was a fundraiser to benefit the Barka Foundation, which will use the money to help the people of Burkina Faso, an impoverished West African nation.
The event featured both a run-walk, live music and food and prizes donated by local businesses.
Daigle Oil Company, an energy company in Penobscot and Aroostook counties, expanded its commitment as a Susan G. Komen for the Cure corporate sponsor by forming a first-time team for the recent Bangor Race for the Cure.
In June, team DOC Propane set a $10,000 fundraising goal, hoping to recruit 100 teammates to walk or run in the Sept. 18 event.
Daigle Oil reached out to employees, customers, suppliers and vendors for help and kicked off its campaign at the end of June.
“By the end of August, our team roster was growing and the mercury on our goal thermometer was climbing beyond $8,000,” said team captain Sonya Dechene. “Initially, I thought a goal of $10,000 was a stretch, but as September approached, it was obvious we would exceed our goal by the date of the Race.”
DOC Propane raised $15,488 with a dedicated team of 59 participants, including two breast cancer survivors.
“The Komen Maine Race for the Cure is very grateful to the DOC Propane team for their fundraising efforts,” said Sally Bilancia, executive director of the Komen Maine affiliate in Bangor. “They set their goals high and not only met them, but exceeded them by 40 percent. They were, by far, our top fundraising team this year.”
Dechene added the campaign was not about just achieving a goal but more importantly about wanting to make an impact and a difference.
She attributes the success of the company’s campaign to the collective efforts of all who participated and is amazed at the incredible show of support the DOC Propane team received. More importantly, seeing the success of the 15th annual Bangor Race for the Cure event with more than 5,000 participants and hundreds of survivors was beyond inspirational and a reason to participate again next year.
Daigle Oil serves residences and businesses in northern and central Maine with a range of energy-related products and services.