February 18, 2019
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Time Warner service interrupted in Maine, NH

Extreme flooding in Vermont knocked out Time Warner Cable service for customers in Maine and New Hampshire, affecting phone, Internet and cable access to varying degrees for some 350,000 customers for several hours Wednesday.

Tropical Storm Irene damaged the main telecommunications line and the company had been working to restore it, said company spokesman Andrew Russell. Time Warner had been relying on a redundant backup line that Wednesday was damaged in the Vermont flooding, affecting the New England footprint.

Russell said the 350,000 customers were affected in different ways. All high-speed Internet and phone customers lost service, and many cable channels were also affected, he said. Service to all customers was restored as of 6:10 p.m., he said.

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