June 22, 2018
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Verizon Business phone lines down

By Dawn Gagnon, BDN Staff

BANGOR, Maine — Verizon Business customers in many parts of Maine — including law enforcement agencies — were without land-line telephone service for several hours Tuesday.

Among the affected customers was Penobscot County, which lost access to its administrative phone lines about 10:30 a.m., James Ryan, director of the Penobscot Regional Communications Center, said Tuesday.

“What we’re being told is that Verizon Business customers are having issues,” Ryan said Tuesday.

Business calls to the county’s emergency dispatch center on Hammond Street were rerouted to the state police barracks in Orono for the duration of the outage, which had not been resolved as of 8 p.m.

Ryan said that the telephone problem did not affect the county’s 911 telephone service, which is provided by a different vendor.

The problem appears to have affected Verizon Business lines from southern Maine to as far north as Corinth, where a business lost telephone service, a state police dispatcher said. The Portland Press Herald reported on its website that its reporters and editors were unable to make outgoing calls.

As of late Tuesday, the cause and extent of the problem remained unclear. Telephone calls to members of the Verizon Business media relations team on Tuesday were not returned.

According to FairPoint spokesman Jeff Nevins, Verizon maintained several of its business accounts when FairPoint bought out Verizon’s land-line and Internet operations in Maine two years ago.

“They might use our network, but they would be responsible for fixing any problems that might arise,” Nevins said Tuesday night.

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