Hermon firm creates financial printing unit

By Nok-Noi Ricker, BDN Staff
Posted May 01, 2009, at 6:38 p.m.

HERMON, Maine — Snowman Printing and Presort Express has created a financial printing and distribution company, REMM Financial Services, and on Friday announced the new venture’s first customer, Bangor Savings Bank.

REMM was formed after years of investments into financial safety measures, said Snowman President Ed Armstrong. There are 46 safety protocols in place to protect the financial data now being printed at REMM.

“This has been a long, long, long haul for us,” said Armstrong, who said the creation of REMM did not immediately add any new jobs but is likely to when the firm obtains new accounts.

The investments included adding triple-secure transfer lines, a locked double server, backup systems that are protected from hackers, and ensuring the facility is “SAS 70-certified,” Armstrong said. SAS stands for Statement of Auditing Standards.

“We spent a ton of money on security,” Armstrong said. “We have everything in place to protect customers’ information.”

Armstrong pointed to one of the statement printing presses and said there is a camera verification system that scans the materials three times to ensure everything is correct.

“If something doesn’t match up, the machine stops,” he said. “Nothing is going out of here unless it’s absolutely accurate.”

Snowman decided to make the investments years ago after Bangor Savings Bank outgrew its ability to print its own bank statements and had to outsource the job, said Rich Armstrong, executive vice president of Snowman and son of Ed Armstrong.

“They either had to expand or outsource,” he said, noting that the job “went out of state. At that point, we decided not to let that happen again. We thought if someone else could do it, why not us.”

Jim Conlon, Bangor Savings Bank’s president and CEO, said his company is excited about re-establishing its relationship with Maine-based Snowman Printing and Presort Express.

“It doesn’t get more positive than this,” he said.

He added later, “I think it’s going to be a very positive relationship.”

During the announcement, state Rep. Andre Cushing, R-Hampden, spoke about the company’s 75-year history and read a statement from Gov. John Baldacci, who was scheduled to speak but was unable to appear.

“The investment that they and Bangor Savings Bank are making is a model for others in the state, and will undoubtedly lead to their continued success,” Cushing said, reading Baldacci’s statement.

Ron Harriman, Hermon’s economic development consultant, recalled a meeting with Ed Armstrong years ago at which Armstrong outlined his plans for the Hermon locale on a napkin.

“The only problem was the location was a hayfield” with no utilities, he said. Now the Cold Brook Business Park, which is owned by the Dysart family, has “over 20 businesses and provides over 125 jobs.”

Snowman Printing added its Presort Express branch about 15 years ago while located in Bangor, and moved to its Hermon location inside the business park about a decade ago.

The name REMM Financial Services is based on the first initials of the Armstrong family members — Rich, Ed, Mary and Mark — who run the business and who have been crucial in its success, Conlon said. Mary Armstrong is Ed’s wife, and Mark Armstrong is vice president of the company.

“REMM Financial will not only be able to serve the needs of Bangor Savings Bank, it will also be able to process work for other businesses and financial institutions throughout Maine,” Ed Armstrong said.

With the new endeavor, “We’re already thinking about an expansion,” he added.

“We’re just getting on the on-ramp to 95 right now,” Ed Armstrong said. “We haven’t even started to accelerate.”

nricker@bangordailynews.net

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http://bangordailynews.com/2009/05/01/business/hermon-firm-creates-financial-printing-unit/ printed on August 1, 2014