May 28, 2018
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Maine regulators await FairPoint plan

The Associated Press

AUGUSTA, Maine — FairPoint Communications is expected to tell Maine regulators by the end of the day how it will address customer service and billing problems.

The Maine Public Utilities Commission’s request for a “stabilization plan” was prompted by consumer complaints.

The PUC wants details on improving call-center performance, correcting billing errors and handling new orders.

FairPoint paid $2.3 billion a year ago for Verizon Communications Inc.’s 1.5 million phone and Internet lines in northern New England.

PUC spokesman Fred Bever told the Kennebec Journal the state is in regular contact with a consulting group hired by Maine, New Hampshire and Vermont to oversee the changeover from Verizon to FairPoint.

FairPoint spokesman Jeff Nevins said the company will be submitting a plan addressing issues raised by regulators.

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